Good communication is vital to Southern Water and 4D, and making sure we keep residents informed about what’s going on in their area is vital.

We always tell residents what we're doing, how  long the work is expected to take and what number to call if they have a question. We aim to respond to telephone enquiries within one working day and written enquiries within ten working days.

Listening to residents is a particularly important part of the planning process and our dedicated community liaison team can follow up any queries that the residents might have whilst the work is taking place.